Our strength is
quality and reliability

We deliver ISO-certified cleaning, property services and workplace services in accordance with occupational health and safety standards. Our clients can feel confident that we comply with all applicable regulations while ensuring both high quality and a sustainable working environment.

Quality is part of our corporate culture

For us, quality means meeting our clients’ needs, requirements and expectations by consistently delivering in accordance with agreed contracts. We place strong emphasis on control, documentation, customer surveys and reporting to ensure a high and consistent level of service quality. As a result, you can always feel confident in the services we provide.

Our business model is based on delivering tailored service solutions that truly reflect your needs and expectations. With us, you are never just one of many — your experience is our top priority.

Our ambition is to be the natural choice — a company recognized and respected for its reliability, delivery performance and uncompromising quality. In every assignment, large or small, we strive to build trust, confidence and long-term relationships.

We will:

We ensure quality through continuous quality monitoring and follow-up. Our objective is to maintain high customer satisfaction, creating confidence and security for both our clients and our organization.

We encourage our employees to take responsibility and continuously strive to improve the quality of their work through dialogue, training and professional development.

By improving working methods, products and collaboration with suppliers, we ensure the right level of quality and reliable delivery times.

We create the conditions for quality-focused work at all levels of the organization to minimize risks and prevent deviations.

Our management system serves as the foundation of our quality work and is continuously developed to comply with applicable laws, regulations and changes in our business environment.

Hello!

My name is Anette Siltberg, and I am the Quality and Training Manager at Northclean. In my role, I am responsible for monitoring, developing and ensuring that our services maintain a high and consistent level of quality. This includes identifying areas for improvement, establishing clear procedures and ensuring that our working methods continuously evolve.

As a trainer, I also work to strengthen our employees’ skills and create a shared understanding of what quality means in practice. For me, it is about turning words into action — making quality a natural part of everyday work.

Quality measurement according to INSTA 800

INSTA 800 is a standardized system for evaluating cleaning quality. The cleaning results in the premises are assessed against a predefined quality level agreed upon in collaboration with our clients. Our employees responsible for quality follow-ups are certified at levels 3 and 4.

Through INSTA 800, we establish a common framework that ensures we and our clients share the same understanding of cleaning quality. This creates clarity and facilitates constructive dialogue.

Northclean can also offer inspections in accordance with the Danish hygiene standard DS 2451. This standard has primarily been adopted within healthcare cleaning in Sweden.