Our strength is
quality and reliability

We provide quality-, environmental- and occupational health and safety-certified services within cleaning and property services. We ensure that our services meet high standards of quality, sustainability and safety.

Our customers can feel confident that we comply with applicable laws, regulations and industry requirements. With well-trained staff, structured work processes and a strong focus on continuous improvement, we ensure reliable service delivery and a sustainable work environment for both employees and customers.

Quality through structure and continuous improvement

Quality is one of the cornerstones of Northclean’s operations. We work in accordance with the international standards ISO 9001, ISO 14001 and ISO 45001, and we are also licensed to use the Nordic Swan Ecolabel. These certifications form the foundation of our systematic, structured and goal-oriented quality work.

Our goal is to continuously develop and improve our services in order to meet and exceed our customers’ expectations. Through clear working methods, regular follow-up and close collaboration with our customers, we ensure consistently high and long-term sustainable quality across all areas of our operations.

Quality is part of our corporate culture

For us, quality means understanding, meeting and exceeding our customers’ needs, requirements and expectations. We always deliver our services in accordance with agreed terms and work systematically to ensure high quality in every assignment.

Quality control, follow-up and documentation are natural parts of the way we work. Through regular quality checks, customer surveys and clear reporting, we ensure a consistently high level of quality over time. This gives you confidence and peace of mind in the services and support functions we provide.

Our business concept is based on providing tailored service solutions adapted to each customer’s unique needs, preferences and goals. With us, you are never just one customer among many. We see every assignment as a long-term partnership where quality, flexibility and personal service are at the heart of everything we do.

Our ambition is to be the natural choice for cleaning and property services. Through expertise, reliability and dependable service delivery, we build long-term relationships and sustainable results. In every assignment, regardless of size, we strive to provide services that strengthen trust in Northclean and contribute to our customers’ success.

We will:

We strive to understand and meet our customers’ needs, requirements and expectations. Through continuous follow-up, quality controls and open dialogue, we ensure a high standard of service and build long-term confidence for both our customers and their operations.

Engaged employees are essential to delivering high quality. We encourage responsibility, involvement and professional development through regular dialogue, training and practical learning. In this way, we create a positive work environment where quality and continuous improvement are a natural part of everyday work.

We continuously improve our working methods, processes and services. Through close collaboration with customers and suppliers, we ensure the right level of quality, efficient ways of working and reliable service delivery.

We work proactively to minimise risks and ensure quality at every stage. Through clear procedures, defined responsibilities and systematic follow-up, we create the right conditions for consistent, high-quality work throughout the organisation.

Our management system is at the heart of our quality work and is an important tool for managing, monitoring and improving our operations. The system is continuously developed to meet applicable legal requirements, the needs of our organisation and changes in the world around us.

Hello!

My name is Anette Siltberg, and I am responsible for quality and training at Northclean. In my role, I work to develop, monitor and ensure that our services maintain a consistently high level of quality. This includes identifying areas for improvement, developing efficient work processes and ensuring that our ways of working continuously evolve in line with the needs of both our business and our customers.

As the person responsible for training, I also have the opportunity to strengthen our employees’ skills and create a shared understanding of quality, service and professional standards. Through training, guidance and ongoing follow-up, I help make quality a natural part of our daily work.

To me, quality is about more than procedures and processes. It is about building confidence, trust and long-term relationships by putting our values into practice. When quality is embedded in every part of the organisation, we create the best possible conditions for both satisfied customers and engaged employees.

Quality follow-up that builds confidence

To ensure a consistently high level of quality, we carry out regular quality follow-ups tailored to the scope of the assignment and the customer’s specific needs. Follow-up can be performed in accordance with INSTA 800, the Nordic standard for measuring cleaning quality, or according to customer-specific quality models and agreed control procedures. Northclean can also provide quality follow-up in accordance with the Danish and Swedish hygiene standards DS 2451 and SS 8760014, which are used to ensure and document cleaning quality in environments with strict hygiene requirements.

Our digital quality systems are an important part of our daily quality work and contribute to an efficient and transparent follow-up process. Through clear procedures, digital documentation and structured reporting, we can continuously measure, monitor and improve the quality of our service delivery.

The systems give both our customers and employees access to up-to-date information, deviations, corrective actions and follow-up results. This increases transparency, simplifies communication and service requests, and provides a solid basis for continuous improvement. In this way, we ensure that our services continue to develop in line with our customers’ needs and expectations.